SUDBURY – Handi-Transit services in Sudbury are doing a good job. An Oraclepoll survey of Handi-Transit riders in Greater Sudbury demonstrates a high level of overall satisfaction with the service, with room for improved wait times. Results of the survey were presented to the City of Greater Sudbury Operations Committee on April 2, as background to future recommendations for policy changes.
A February, 2013 Oraclepoll Research telephone survey of 292 active riders focused on Handi-Transit service levels with the goal of identifying operational issues requiring improvement.
Handi-Transit services in Sudbury 89% Satisfied
The survey found that 89 per cent of participants are satisfied with the service overall; however, 46 per cent reported waiting more than five minutes for other passengers to board, which is beyond a preferred waiting period of five minutes or less identified by 59 per cent of those surveyed.
Survey results and comments gathered during public meetings held in November, 2012 will be used to prepare recommendations for consideration by the Greater Sudbury Accessibility Advisory Panel in late April. Increasing demand has prompted a review of Handi-Transit policies and operations to maintain quality and efficiency of the service.
To view the survey questions and results, please visit www.greatersudbury.ca/handitransitsurvey.
Greater Sudbury Handi-Transit provides transportation to approximately 1,500 residents who have physical disabilities and are unable to use the regular transit system, following standards set out by the Accessibility for Ontarians with Disabilities Act. Greater Sudbury Transit manages a contract, currently awarded to Leuschen Bros. Limited and Student Transportation of Canada Inc., for vehicles and service.