Tbaytel Chooses Optimus to Streamline Customer Service

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The iPhone X is available in almost every country on the planet. In Thunder Bay you can get your iPhone X at Tbaytel

Thunder Bay – BUSINESS – “Optius gives Tbaytel a fully automated process from customer inquiry to installation of a product or service. This brings streamlined efficiency, decreasing response times while increasing our ability to respond to a customer’s needs,” Kory Macleod, VP, Chief Technology and Information Officer of Tbaytel.

SaskTel International have announced that Tbaytel, based in Thunder Bay, Canada, has selected SaskTel International’s Optius™ OSS Suite as the digital platform to improve network operations and service provisioning, enabling Tbaytel’s path to digital transformation.

Tbaytel, Canada’s largest independently-owned telecommunications provider, has implemented SaskTel International’s next generation Order Management, Inventory, Assignment, and Provisioning solution, Optius, to support their business improvement and revenue growth strategies. SaskTel International’s solution will provide Tbaytel with powerful capabilities, enabling fully automated network and service fulfillment and provisioning, encompassing copper and fibre networks and technologies.

“In order for us to future-proof our business and prepare our company for the changes that are occurring in the industry, it is important that we adopt a modern solution that is rich in features and is capable of supporting the rapid development of new products and services,” adds Macleod. “Our partnership with SaskTel International has been developing for nearly 20 years as we have consistently been impressed by their solutions delivering on promised outcomes and their incredible track record of great customer service.”

Scott Argue, SaskTel International’s Vice President of Client Services, says “Our long- term partnership with Tbaytel is of strategic importance to both our companies as we continually strive to exceed customer expectations by providing faster and better service. The adoption of the Optius Suite puts Tbaytel in a position to achieve the goal of digital transformation by automating service orders and enabling them to better respond to customers’ increasing needs.”

SaskTel International’s Optius™ OSS Suite will enable Tbaytel to achieve service automation and orchestration of key business processes, allowing them to optimize network capabilities and service offerings, minimize errors, and enable flow-through capabilities, supporting Tbaytel’s goals of transforming into a digital service provider.

About SaskTel International
Established in 1986, SaskTel International (SI) is an innovative software development and professional services company providing solutions to communication service providers (CSPs) globally. SI is a fully-owned subsidiary of a full-service information and communication technology (ICT) company, SaskTel. Our solutions help organizations with digital transformation and optimization of systems and networks to create competitive advantage and increase profitability. SI leverages its unique relationship with SaskTel through access to a pool of over 3,400 experts. SI’s global experience includes successful world-class projects in over 40 countries with extensive OSS implementations and professional services for network engineering, planning, design, implementation, and operation of telecommunications and ICT services.

 

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