Notice to Holders of valid Sears Canada Inc. Customer Protection Agreements

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New Democratic Party Candidates rally outside empty Sears Building over Pension issues
Empty Sears Building in Thunder Bay

If you hold a valid customer warranty from Sears Canada Inc. (Sears Canada) purchased before June 22, 2017, and have incurred actual out-of-pocket costs that would otherwise have been covered under that warranty, you may be entitled to compensation for all or a portion of those costs.

Pursuant to a plan of compromise and arrangement (the Plan) approved by Sears Canada’s creditors on November 16, 2020 and by the Ontario Superior Court of Justice on November 23, 2020, customers holding valid warranties issued by Sears Canada before June 22, 2017 may now be entitled to compensation for any actual out-of-pocket costs that they have incurred for the repair or service of their appliance or other Sears Canada product that would have otherwise been covered by the warranty (a Warranty Claim).

Pursuant to the Court-approved Plan:

  • Sears Canada has established a warranty claims reserve of $9 million (the Warranty Reimbursement Pool) for distribution on approved Warranty Claims for warranties purchased before June 22, 2017.
  • FTI Consulting Canada Inc., the Court-appointed monitor of Sears Canada Inc. (the Monitor), with the assistance of Epiq Class Action Services Inc. (the Warranty Claims Administrator), will oversee the process to review and approve Warranty Claims.

To be eligible for compensation out of the Warranty Reimbursement Pool for costs actually incurred and paid by you to repair or service the product that would otherwise have been covered under a valid  customer warranty issued by Sears Canada on or before June 22, 2017, all applicants MUST:

  • Complete and submit proof of their Warranty Claim (a Warranty Claim Form) on or before 5:00 p.m. (Toronto time) on Saturday, June 12, 2021 (the Warranty Claims Bar Date).
  • Warranty Claim Forms must be completed and submitted at the Warranty Claim Administrator’s website at www.searscanadawarrantyclaim.ca
  • Establish an entitlement to compensation by reasonably demonstrating in their Warranty Claim Form (a) that they have incurred actual out-of-pocket costs covered under the applicable warranty that were not reimbursed; and (b)that the warranty was valid at the time such costs were incurred. Details on what information must be included with your Warranty Claim Form can be found on the Warranty Claim Administrator’s website.

Please note that this Warranty Claims Protocol does not apply to any manufacturer’s warranty.

CUSTOMERS THAT DO NOT SUBMIT A WARRANTY CLAIM FORM BY THE WARRANTY CLAIMS BAR DATE OF JUNE 12, 2021, AT 5:00 P.M. EST, WILL NOT RECEIVE COMPENSATION AND ANY  WARRANTY CLAIM WILL BE FOREVER BARRED AND EXTINGUISHED.

Please note that Persons who hold a Warranty purchased ON or AFTER June 22, 2017 are exempted from filing a Warranty Claim Form and shall instead be reimbursed for the remaining unamortized value (as at October 19, 2017, the date at which the company could no longer honour its warranty obligations) of the original purchase price paid for such Warranty.  Payments to reimburse holders of valid Warranties purchased on or after June 22, 2017 were issued by cheque on December 15, 2020.  Anyone holding a valid warranty purchased from Sears Canada on or after June 22, 2017 that has not received a reimbursement payment should contact the Monitor at searscanada@fticonsulting.com.

For more information:

FTI Consulting Canada Inc. is the Court-appointed Monitor of Sears Canada Inc., et al.

To see a copy of the Plan, find out more about the Warranty Claim filing along with other information concerning Warranty Claims, visit: www.searscanadawarrantyclaim.ca