Porter Airlines Recognized for Service Standards

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Porter Airlines is growing again. Flights to sunny places are part of the Porter plan.
Porter Airlines is an important part of the growth for Thunder Bay's Airport.
Porter Airlines is growing again. Flights to sunny places are part of the Porter plan.
Porter Airlines is an important part of the growth for Thunder Bay’s Airport.

TORONTO – All those positive comments from customer must be impacting Porter Airlines.

Porter Airlines is ranked the second most reputable Canadian company and the most reputable airline in Canada, according to new research from Reputation Institute, the world’s premier authority on reputation measurement.

The Reputation Institute released the 2016 Canada RepTrak® 50, a study of the most highly regarded companies in Canada, including both international and homegrown organizations. Six Canadian companies cracked the Top 50, including Porter, which ranked 20th overall. The rankings are based on over 40,000 ratings collected from Canadians in the first quarter of 2016.

In addition to the overall ratings from Canadians with stated familiarity with each company, the RepTrak® system also scores companies on seven key dimensions of reputation: products and services, innovation, workplace, governance, citizenship, leadership and performance.

“We are honoured to receive this recognition from Canadians. People take notice when you do things differently,” said Robert Deluce, president and CEO of Porter Airlines. “That’s really what we set out to do at Porter with a value proposition based on speed, convenience and service. While the product has to be strong, it’s really the service aspect that I believe makes Porter stand out.”

Porter has also been recognized as the Best Regional Airline in North America at the 2015 Skytrax World Airline Awards and voted one of the Best International Airlines according to Condé Nast Traveler’s 2015 Readers’ Choice Awards.

Porter has continued to set itself apart from the competition by emphasizing overall service, and providing complimentary amenities, including lounge access, Wi-Fi, beer, wine and snacks for all passengers. Its main base at Billy Bishop Toronto City Airport is one of the most convenient urban airports in the world.

To see the full rankings of the 2016 Canada RepTrak® 50, visit www.reputationinstitute.com/canada.

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