Thunder Bay – Tbaytel is proud to announce the release of its 2025 Report to the Community, which centres on the theme, “Investing in the Everyday.” It’s about more than the services we provide, it’s about the tangible difference we make by supporting local businesses and organizations that drive our economy, keeping our customers connected to the people they love, and strengthening the local ties that hold our region together.
“Our theme this year, ‘Investing in the Everyday,’ truly captures our vision,” stated Paul Norris, President & CEO of Tbaytel. “We believe that by focusing on reliable connectivity and supporting local initiatives, we are directly contributing to a better quality of life for every person and business in our community.”
Tbaytel reached significant milestones in 2025 including the expansion of its state-of-the-art 5G wireless network with 12 new tower sites and upgrades to 5 existing towers. Tbaytel introduced a 5 Gbps fibre internet service, establishing it as the fastest, fully symmetrical offering in Thunder Bay, and continued to bring fibre to rural areas outside of Thunder Bay. These infrastructure investments contributed to Tbaytel receiving its highest Net Promoter Score (NPS) to date, highlighting strong customer loyalty and support.
Tbaytel financial achievement translates into direct support for the City of Thunder Bay’s programs and services, ensuring regional prosperity benefits the entire community. Strong financial performance in 2025 generated $23.1 million in dividends back to the City of Thunder Bay which directly aids in reducing local property tax bills by approximately 8.1%. In addition, during 2025 the company dedicated more than $532,000 to strategic partnerships and community-focused projects. These investments included a $200,000 contribution to the RFDA Building Hope campaign and the acquisition of naming rights for the Tbaytel Multiplex, initiatives designed to foster long-term regional growth and well-being.
“Being a part of the Thunder Bay community means more than just providing services—it’s about actively contributing to the growth and well-being of the region,” added Norris. “Through our focused investments in both technology and local initiatives, we are collaborating with our neighbours to strengthen the community and ensure that everyone has the resources to thrive and stay connected.”
Looking ahead, Tbaytel remains dedicated to maintaining its positive momentum and ensuring long-term success by fostering deeper collaboration with local partners, aiming to drive even greater community development and innovation.
“Our focus remains on delivering exceptional service while reinforcing our role as a dedicated partner in the growth of this incredible region,” concluded Norris.
To view or download Investing in the Everyday: 2025 Report to the Community. please visit tbaytel.net/communityreport
