A Local Business Success Story – Maier Hardware

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THUNDER BAY- Shopping locally means supporting businesses owned and operated in Thunder Bay, and our local economy. Many local businesses also offer customer service that is above and beyond the call.

Maier Hardware in Thunder Bay has been in business for a long time. They are standing up to the “big box stores” with that special combination of service and advice.

The company was established in 1907 as Barton and Fisher hardware. Maier Hardware has been locally owned and operated for 93 years.

Today the company is a combination of the traditional old-fashioned hardware store coupled with the latest in environmentally friendly solar energy systems.

“We specialize in having what people want. We listen to you and do our best to help you save time and money. Our fast, effective, and efficient staff get you back to work with the right tools and materials for the job. Your time is worth money and we don’t waste your time at Maier Hardware. At Maier Hardware we work hard for our customers”.

As an example of how small local businesses differ from the big box stores, this morning I picked up some light bulbs at Maier Hardware, being “green” I wanted some of the new energy efficient outdoor lights.

However, the base of the new bulbs is bigger than the base on the fixture.

I called Maier Hardware to see if there was a fix, or if I could return the bulbs for something else.

Instead of being trapped in a voice mail system of frustration, a real person answered the telephone. Then Jono, one of the employees at Maier offered to bring the extensions that were needed over on his lunch hour.

Maier Hardware is offering the kind of service that you only hear about in Tom Peter’s seminars on companies with a true dedication to excellence.

It is also a reason why companies like Maier Hardware deserve the support of local merchants and local residents. If we support businesses which offer great service and fair prices, we will all watch our local economy prosper.

James Murray

Visit Maier Hardware online at www.maierhardware.com

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