Improving Internal Relations in Business: A Guide

Business team having a heated argument in a office Image: Depositphotos.com
Business team having a heated argument in a office Image: Depositphotos.com

A lot of businesses tend to focus on their external relationships with customers in order to get sales because that’s how they solidify their business and make money. However, in the process of courting customers and clients, the internal relationships in an organization can fall to the wayside and be deemed not as important.

For your company to function as a team, you need to rely on each other and build each other up. You need to collaborate and work together toward a common goal. Each department brings a unique skill to the table, and without listening to and engaging with all of them, it’s likely that the business won’t be as successful.

Of course, businesses do have internal quarrels sometimes, either between specific employees or even between departments. Rifts in communication can be problematic long-term, and the goal would be to recognize these rifts and try and solve them as fast as possible to avoid it spilling out from internal to external and having it affect customer relationships or the end product or service your company provides. So, whether your internal relationships are rocky, or if they’re simply just not considered, here are a few tips on how to improve them to see more success as a company.

Have an HR department

Human resources are not just about administrative tasks like payroll, timesheets and talent acquisition, or about optimizing business performance and streamlining processes; they are there to have everyone’s back and to make sure employees’ well-being is taken care of. One of the main goals of an HR manager is to ensure internal relationships are maintained, and everything is running smoothly from a communications standpoint.

What some companies can overlook in their HR departments is how they can see the bigger picture. Rather than be bogged down with tedious admin work, HR professionals are excellent communicators who are trained to look at the bigger picture within an organization and see how they can help move everyone forward and reach both external and internal goals.

One way to achieve this is by taking off some of the administrative work from your HR manager’s plate, so they have more time to focus on the organization as a whole. Using a software program like XCD is the perfect way to handle payroll, timesheets, employee benefits and rewards, and other tasks that can be automated. That way, your HR manager can spend their time on more meaningful tasks, like improving office relationships.

Improve communication

Poor communication is a good indicator of a non-functioning organization. When the communication is better, the company can run more efficiently, teams can collaborate more, different skills and strengths can be brought in easier, and most importantly, the team can function like a team, rather than a group of individuals all separately vying for the same goal.

Increase the methods of interaction by having open-door policies, encouraging two-way feedback, allowing coffee breaks to be at set times to encourage communication in an informal situation, and building team spirit to foster an inclusive environment where people feel comfortable. When a team feels more like they’re a cohesive unit, they can get more invested in the outcome and are more open to communicating with each other in a productive way.