THUNDER BAY – Tbaytel is reporting major progress on landline service issues that arose earlier this week. A number of service degradation issues that arose on November 15, 2018, for some of Tbaytel’s landline telephone customers have primarily been resolved as a result of efforts made by Tbaytel technicians.
Some customers, both business and residential, in Fort Frances and Thunder Bay were experiencing one-way audio or a loss of dial tone, which resulted in the inability to complete calls. Tbaytel technicians have since made service improvements, which have alleviated both of these issues; however, a small segment of customers may still be experiencing degraded call quality or intermittent voice ‘garbling’ on calls.
Technicians are monitoring the issue and continue their work to alleviate any remaining service degradation issues that customers may be experiencing.
Tbaytel is working towards full-service restoration as quickly as possible and will provide additional updates as they become available at tbaytel.net/alerts.