Infrastructure Problems Call 625-2195 not Ghostbusters

Posted 4 September 2017 by in Featured

Munroe Street at Algoma - water had been running for hours. A quick call resulted in a repair crew being dispatched.

Munroe Street at Algoma – water had been running for hours. A quick call resulted in a repair crew being dispatched.

THUNDER BAY – Who you going to call? In Thunder Bay for infrastructure problems, it isn’t ‘Ghostbusters’ and even though many people reach out to their city councillor, your first call should be City Dispatch.

Dispatch is open 24/7 and Thunder Bay residents can phone there to report issues. The number is 625-2195 and the e-mail is publicworks@thunderbay.ca

“Many people phone their councillor and management but they should go there first then us if no action is taken we still phone there to report and document any issues. I have been trying to get a citizens’ complaint system in place as this function is an important one of our job of representation,” says Councillor at Large Frank Pullia.

The system works! On Labour Day Monday, along Munroe Street at Algoma where waterline work is ongoing, a leak developed in one of the waterlines set out by crews.

Water had been flowing for several hours.

Apparently hours of water flowing along the street, and perhaps some of the storms this weekend have caused this problem

Apparently hours of water flowing along the street, and perhaps some of the storms this weekend have caused this problem

It caused damage to the sewer outlet right at the sidewalk, where it would be easy for someone to fall through the hole.

In this case, Nadine Contracting was dispatched to fix the problem.

A crew was dispatched and the water was shut off, even on a holiday in under an hour. This saves water, and prevents further damage as a result of erosion.

While many people may feel that the various issues in our city can be just fixed, often it takes the efforts and eyes of city residents to make a really fast difference.

The kinds of problems you can report include potholes, sinkholes, broken traffic lights and others issues.

Contacting Dispatch directly can help get the problem solved.

That number again is 625-2195 and the e-mail is publicworks@thunderbay.ca